Help
How to use the service
Everything about using the service in one place - from creating an account to office billing. Did not find your answer? Write to us, the address is in the footer.
Your account and first steps
From creating an account to your first published listing.
Can I message an advertiser without an account?
How do I create an account?
What is the difference between a private and a company account?
Can I change the account type after registering?
Why confirm my email address?
I forgot my password. What now?
Posting and editing listings
How to post an offer, what the buyer sees and what you can change later.
How do I post a listing?
What property types do you support?
Which currencies can I set a price in?
How many photos can I add?
Where does the map pin come from?
Do I have to show the exact address?
Can a listing be in English?
How do I edit, copy or delete a listing?
What do the listing statuses mean?
Do listings expire?
Are listings checked?
Searching and saving offers
Filters, the map, email alerts and tools for comparing offers.
How do I narrow the results?
How do I search on the map?
What are saved searches and alerts?
What are favourites and the comparison tool for?
Why are some offers higher up?
Contact and messages
How the inbox works, phone numbers and spam protection.
Where do messages go?
Why do I have to click to see the phone number?
How do you protect against spam?
Can office staff see each other's conversations with clients?
Pricing, payments and invoices
What is free, what costs money and how to stop paying.
How much does posting a listing cost?
What is the difference between a package and a subscription?
How do the 45 free days work?
Who handles payments? Do you have my card?
How do I cancel a subscription?
Will I get an invoice?
What happens to my listings when the limit drops?
How do I promote an offer?
Estate agency offices
A shared account for the team: roles, invitations and billing.
How do I set up an office?
How do I add a member of staff?
What roles are there in an office?
Does every agent need their own subscription?
Does the verification badge cover the whole team?
How do we talk to the team inside the service?
Who sees messages in the team chat?
Will I get an email about a message from a colleague?
Can a channel be deleted?
Trust: verification, deals and reviews
How you know who you are talking to.
What does company verification give me?
How do reviews work?
What is reporting a deal?
How do I spot a suspicious listing?
Security and personal data
What protects your account and what you can do with your data.
Is the connection to the service encrypted?
How do you store passwords?
Can I turn on two-factor sign-in?
Who sees my email address and phone number?
Can I download my data?
How do I delete my account?
What happens to backups?
Technical matters
Languages, devices and what to do when something breaks.
What languages does the service work in?
Does the service work on a phone?
Do I need JavaScript switched on?
My photos will not upload. Why?
Something is broken, or I have an idea. Where do I write?
Nothing matches that search. Write to us - we will answer and add the answer here.
Still have a question?
Write to prywatnosc@madd.im. The rules of use are set out in the terms of service, and data processing in the privacy policy.