Terms of service

This is a courtesy translation. In case of any discrepancy, the Polish version of these terms prevails.

§ 1. General provisions

1. These terms set out the rules for using the Spacerent website, available at spacerent.pl (the “Service”).
2. The Service is operated by MADD Marcin Kisieliński, jednoosobowa działalność gospodarcza wpisana do CEIDG, address for service: ul. Kajki 10-12, Olsztyn, VAT ID 7422297084, REGON 545106682 (the “Provider”). Contact: prywatnosc@madd.im.
3. The Service is run as part of the Provider's business. The email address above is also the single point of contact for users and for the authorities of Member States, the European Commission and the Digital Services Board under art. 11 and 12 of Regulation 2022/2065 (Digital Services Act, the “DSA”). Contact languages: Polish or English.
4. These terms constitute the terms of service within the meaning of art. 8 of the Polish Act of 18 July 2002 on the provision of electronic services.
5. Using the Service means accepting these terms. If you do not accept them, please stop using the Service.

§ 2. Scope of services

1. The Provider offers: browsing and searching listings (no account needed), user accounts, publishing and managing listings, messaging between users, and saving listings to favourites.
2. The Service is a classifieds platform. The Provider is not a party to any agreement concluded between users, does not act as a real-estate agent and does not provide advisory services.
3. Core use of the Service - browsing, the account, messaging and a free listing allowance - is free of charge. Only the extra services listed in § 2a are paid.

§ 2a. Paid services, prices and payments

1. A private account may keep 5 active listings at a time, free of charge and indefinitely; drafts do not count towards the limit. A company account publishes listings within paid services (packages or a subscription). Every subscription starts with a free trial period of 45 days: a payment card is provided at checkout, but no charge is made until the trial ends, and cancelling before it ends means no fee whatsoever. The trial is available once per account. The first charge is made automatically when the trial ends; the Provider sends an e-mail reminder at least 7 days in advance. When a subscription stops being in force, listings exceeding the account's available allowance are moved to the archive (oldest first); they are not deleted and can be restored after purchasing a paid service.
2. Paid services: listing packages (a larger allowance for 30 days, no automatic renewal), bump (the listing returns to the top of the results), featured (a badge and a higher position for 7 or 30 days) and company verification (review of the application and a check against the CEIDG/KRS registers and, where the outcome is positive, a “verified company” badge for 12 months, PLN 79.99). Verification is sold separately only and is not part of any subscription.
3. Current prices are in the price list. All amounts are gross - the final amount payable. A change to the price list does not affect services already paid for.
4. Payments are handled by Stripe Payments Europe, Ltd. Card details go directly to the payment provider; the Provider never sees or stores them.
5. A service starts once the provider confirms the payment, usually immediately. For company verification the fee opens the application; the badge follows the check.
6. An invoice is issued automatically after every payment and sent to the e-mail address provided at checkout; it is also available in the payments panel. Invoice details (including a VAT ID for companies) are entered in the payment form.
7. What the verification fee covers. The fee covers the review of the application — checking the submitted data against public registers — not the granting of the badge itself. The service is performed once the application has been reviewed, whatever its outcome.
8. Negative outcome. If the application is refused (for example the data cannot be confirmed in the register, or is inconsistent or incomplete), the fee is not refunded. The user may submit a new application with corrected data — this is a new, separately payable service. We state the reason for the refusal so that the next application has a chance of succeeding.
9. Error on the Provider's side. If the refusal resulted from an error by the Provider (for example a mistake when checking the register, or a failure that prevented a proper review), we review the application again free of charge. A message to prywatnosc@madd.im within 30 days of the decision is enough. This does not limit any statutory rights regarding complaints or services not conforming to the contract.

§ 2b. Withdrawal from paid services and payment complaints

1. A consumer, or a sole trader with consumer rights, may withdraw from a paid service within 14 days of the contract, without giving a reason - an email to prywatnosc@madd.im is enough.
2. Ordering a service that starts immediately means requesting performance before the withdrawal period ends. On withdrawal the user then pays for the part performed, in proportion to the days the service ran (art. 35 of the Polish Consumer Rights Act).
3. There is no right of withdrawal once the service has been performed in full with the user's express consent, given after being told the right would be lost (art. 38(1) of that Act).
4. Purchases made by a business for purposes directly connected with, and professional in character for, that business carry no right of withdrawal.
5. Refunds go back the way the payment came, within 14 days of accepting the withdrawal or complaint.
6. Payment complaints follow § 9. Please include the date and amount of the transaction.

§ 3. Technical requirements

1. You need an internet-connected device, a current browser with JavaScript and cookies enabled, and - for account-based features - a working email address.
2. Supplying unlawful content is prohibited, as is any action that disrupts the Service, including automated data collection (scraping) without the Provider's consent.

§ 4. Accounts

1. Registration requires an email address, a password and acceptance of these terms together with the privacy policy.
2. An account belongs to one user; sharing credentials is not allowed.
3. Users undertake to provide accurate data and keep it up to date.
4. You may delete your account at any time from the dashboard (“Profile settings → Delete account”) or by writing to prywatnosc@madd.im. Deleting the account terminates the agreement for electronic services.

§ 5. Publishing listings

1. A listing may only concern a property to which the advertiser holds title or an authorisation to offer it.
2. Listing content must be accurate, complete and must not mislead - in particular as to price, floor area, legal status and location.
3. By publishing a listing you confirm you hold the rights to the photos and text, and grant the Provider a free, non-exclusive licence to use them to display the listing in the Service and in materials promoting the Service.
4. Prohibited content includes: fictitious, duplicated or outdated offers; content infringing the law, personal rights or third-party copyright; discriminatory content, including rental conditions that breach equal treatment; contact details placed in fields not intended for them; spam and phishing attempts.
5. The advertiser is responsible for the content of the listing and for the lawfulness of any third-party contact data it contains.
6. When publishing, the advertiser states in their profile whether they act as a trader or as a private individual. The Service displays this next to the listing, because the other party's consumer rights depend on it (art. 6a of the Polish Consumer Rights Act). The advertiser is responsible for the accuracy of that statement.

§ 6. Moderation and reporting illegal content (DSA)

1. The Service is a hosting service within the meaning of art. 6 DSA and art. 14 of the Polish Act on the provision of electronic services. The Provider does not generally monitor published content, but acts on reports and its own findings.
2. The Provider may review a listing before or after publication.
3. Reporting illegal content. Anyone can report a listing, review or message to prywatnosc@madd.im. A report should explain why the content is illegal, give the exact URL, include the reporter's contact details (unless it concerns the offences listed in art. 16(6) DSA) and a good-faith statement. We confirm receipt without delay and decide in a timely, non-arbitrary and objective manner.
4. Consequences. The Provider may refuse publication, restrict visibility, change the status of or remove content that breaches these terms or the law, and in cases of gross or repeated breaches suspend or remove the account. Every such decision comes with a statement of reasons to the affected user: the ground, the legal or contractual basis, the facts relied on, whether automated tools were used, and how to appeal (art. 17 DSA).
5. Appeals. Decisions can be appealed for 6 months from delivery, to the same email address. Appeals are handled by a human, not by an automated system. Out-of-court dispute settlement (art. 21 DSA) and court proceedings remain available.
6. The Provider is not a very large online platform (VLOP) under the DSA, uses no profiling-based recommender systems and no targeted advertising.

§ 7. Liability

1. The Provider is not liable for the content of listings or for user conduct, including the outcome of agreements concluded between users.
2. The Provider makes every effort to keep the Service available, reserving the right to technical breaks needed for maintenance or updates.
3. Nothing here limits the Provider's liability where mandatory law - in particular consumer law - does not allow such limitation.

§ 8. Right of withdrawal (consumers)

1. A consumer, or a sole trader with consumer rights, may withdraw from the agreement for electronic services (the account) within 14 days of concluding it, without giving a reason.
2. A statement sent to prywatnosc@madd.im is sufficient; deleting the account in the dashboard has the same effect.
3. Services are free of charge, so withdrawal involves no settlement.

§ 9. Complaints

1. Complaints about the Service can be sent to prywatnosc@madd.im.
2. Please include contact details, a description of the problem and your expected resolution.
3. You will receive a reply within 14 days, to the email address the complaint was sent from.
4. Consumers may also use out-of-court dispute resolution: the regional Trade Inspection inspector or the municipal (district) consumer ombudsman. UOKiK keeps the list of authorised bodies: polubowne.uokik.gov.pl. The European ODR platform was shut down on 20 July 2025 and no longer accepts cases.

§ 10. Personal data

How personal data is processed, on what legal basis, for how long and what rights you have is described in the Privacy policy, which forms an integral part of these terms.

§ 11. Changes

1. The Provider may amend these terms for valid reasons: changes in law, in the scope of services, in technical requirements or in security rules.
2. Account holders will be notified by email or by a notice in the Service at least 14 days in advance.
3. If you do not accept the changes, you may delete your account before they take effect.

§ 12. Final provisions

1. Matters not covered here are governed by Polish law, in particular the Civil Code, the Act on the provision of electronic services and - towards consumers - the Consumer Rights Act.
2. The choice of Polish law does not deprive a consumer of the protection afforded by the mandatory provisions of the country of their habitual residence.
3. These terms are effective from 2026-07-30.